Grievance Resolution Process

GRIEVANCE OFFICER: MICHELLE WILLIAMSON (Phone: 0406 420 890)

Melton Phoenix FC seeks to resolve any issues/concerns raised in a timely manner to the satisfaction of both its members and committee, if you have a grievance with the Club or one if its members/officials, please follow the
steps below to resolve it:

  1. If your concern is regarding an on field issue please speak to your coach or team manager in a calm and respectful manner regarding your concern. Parents may do this on their child’s behalf. If this does not resolve your concern, refer to Step 2. However if the concern/issue is not of an on field nature go directly to Step 2.
  2. On Thursdays during training hours Michelle Williamson, the Clubs appointed Grievance Officer, will be available by appointment to listen to your concerns and try to resolve it immediately on your behalf. At this
    time she will also take notes and if the concern is not able to be resolved, Michelle will ask you to complete a grievance form and proceed to Step 3.
  3. Michelle will approach or contact the Committee on your behalf and raise your issue and have it dealt with at an official level. You may be contacted by a member of the committee to clarify any unclear areas or be asked to attend a meeting to discuss the issue.
  4. The committee will investigate the issue/concern and after making a decision either Michelle or another member of the committee will contact you with a decision.

THE COMMITTEE’S DECISION IS FINAL AND NO FURTHER ACTION WILL TAKE PLACE ON THE ISSUE AFTER A DECISION HAS BEEN REACHED.